Return & Refund Policy

Effective Date: July 14, 2026

At Dotkott, customer satisfaction is our priority. If you receive a damaged item, we're here to help.

7-Day Return & Refund Policy

We offer a 7-day return and refund policy for products that arrive damaged or defective.

To be eligible for a return and refund:

• You must contact us within 7 days of receiving your order.

• The product must be unused, unwashed, and in its original condition with all original tags and packaging.

• You must provide clear photo or video proof showing the damage or defect.

• A valid order number or proof of purchase is required.

Non-Returnable Items

We do not accept returns or offer refunds for:

• Products that are not damaged.

• Items that have been used, washed, altered, or damaged after delivery.

• Return requests made after 7 days of delivery.

• Products without sufficient proof of damage.

Return Process

To request a return:

1. Email us at dotkottclo@gmail.com within 7 days of receiving your order.

2. Include:

   • Your order number

   • A brief description of the issue

   • Clear photos or videos showing the damage

3. Our support team will review your request and respond as soon as possible with the next steps.

Refunds

Once your return request is approved and the product is received (if a return is required), we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.

• Please allow 5–10 business days for the refund to appear in your account after it has been processed, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at dotkottclo@gmail.com with photo or video evidence. We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: dotkottclo@gmail.com

Thank you for shopping with Dotkott. We appreciate your trust and support.